Torcastle Lodge respects your right to privacy and complies with obligations under the Data Protection Acts 1988 & 2002 and the EU General Data Protection Regulation 2018 (GDPR).
All references to the client will be referred to as “you”, “your”, “customer” or “client”.
2. Who we are
Torcastle Lodge is a spacious detached property, nestled between the River Lochy and the famous Caledonian Canal. Set in its own garden grounds the large picture windows overlook the peaks of Ben Nevis, with the beautiful River Lochy flowing in the foreground. At Torcastle Lodge you can relax and saviour the peace of the surroundings and drink in the views across the river to the Ben Nevis mountain range beyond.
Richard Bush of Torcastle Lodge is the Data Controller for all the personal data that you submit.
Contact Name: Richard Bush
Company Name: Torcastle Lodge
Address: Torcastle Lodge, Fort William PH33 7PB
3. Types of Information Collected
We collect the following types of information:
This is data that identifies you or can be used to identify or contact you, which includes your name, email address and telephone no. Such information is only collected from you if you voluntarily submit it to us.
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you. Such as user IP addresses where they have been clipped or anonymised, browser and operating system types and other anonymous statistical data involving the use of our website.
This website is not directed towards children and as such we do not seek to collect any personal information from children. If we become aware that personal information from a child under the age of 13 has been collected, we will use all reasonable efforts to delete such information from our records.
4. Purposes for which we hold your Information
We will process any data you provide to us for the following purposes:
to respond to your comments, queries and support requests.
to contact you with regard to any matter arising from your stay or booking.
to keep you informed of any changes to your booking.
to check that use of our services is in accordance with our terms and conditions.
for the purposes of security, and prevention and detection of fraud.
We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from, for marketing purposes and to help us better design and organise our website, products and services.
Our legal basis for holding your personal data under GDPR
We are entitled to use your data as described in point (1) as we are responding to your request and therefore you have given consent to this processing.
We are entitled to use your data as described in points (2), (3) and (4) as we require to do this as part of our contractual obligations to provide our services.
We are entitled to use your data as described in points (5) and (6) as the purposes stated are within our legitimate interests.
5. Storage and Management of your Personal Data
The data that we collect in connection with our services is stored on secure servers located in a UK Data Centre, which has 24/7 onsite security.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Cross-Border Data Transfers
When we share your personal information with our partners and service providers (see 7. Disclosure of Information to Third Parties), your personal information may be transferred to and/or made accessible from countries out of the European Economic Area. In such circumstances, we will enter into model contractual clauses as adopted by the European Commission, or rely on alternative legal bases such as the Privacy Shield, where applicable, or binding corporate rules where our partners or service providers have adopted such internal policies approved by European data protection authorities.
Personal Data Retention Schedule
By law we have to keep basic information about guests and their contact details for a minimum of 6 years for tax purposes.
We only store your information for as long as is necessary for the purpose it was obtained or for any additional purpose we have explained to you. We also implement policies to regularly audit the personal data we hold to ensure we do not retain any personal data for longer than we are entitled to.
6. Security of your Personal Data
We place great importance on the security of all personally identifiable information associated with our customers. We use technical security measures to prevent the loss, misuse, alteration or unauthorized disclosure of information under our control.
Online Payment Processing
We do not currently process payments online.
Our website utilises industry-standard HTTPS, which includes Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the event someone else intercepts it.
This technology includes the following features:
Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity – this checks the data being transferred to ensure it has not been altered.
When you access a website secured by an SSL certificate, you will see https:// at the beginning of its URL. Your web browser may also show the connection as secure by displaying a “lock” icon in the address bar.
Website, Email & Server Security
We ensure best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems by utilising the latest web security features, along with real-time file scanning for malicious files, a comprehensive firewall and advanced email filters to protect our systems.
7. Disclosure of Information to Third Parties
We share personal information in the following ways:
Service Providers. We may transfer (or otherwise make available) your personal information to third parties that help us provide our services or provide services on our behalf. For example, we use service providers to host our website and provide our email services. Our service providers are given the information they need to perform their designated functions, and we do not authorise them to use or disclose personal information for their own marketing or other purposes.
Legal and Compliance Reasons. We may access, preserve and share your information with companies, organizations, governmental entities or individuals outside of our Company if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to court orders or other legal processes (such as law enforcement requests). We may also access, preserve and share your information as necessary to: (i) establish or exercise our legal rights or defend against any legal claim; (ii) investigate, prevent, or take action regarding suspected fraud or other illegal activities; (iii) prevent death or serious physical harm to any person; or (iv) investigate violations of our Terms & Conditions.
Our legal basis for disclosing your personal data under GDPR
We are entitled to disclose your data as described in points (1) and (2), as the purposes stated are all within our legitimate interests.
We are entitled to disclose your data as described in point (3), on the basis that we are legally required to do so.
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to help improve and maintain the website. Cookies are not shared with any third parties. This website uses session cookies to count visits to each webpage and generate statistics. This information helps us improve and maintain our website.
Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions.
9.What cookies are used on this Website?
The cookies we use on this website are broadly grouped into the following categories:
Essential – Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie used to enable you to log into your account on the website or which allows communication between your browser and the website. You may not be able to use our website without these cookies.
Analytics – We use analytics cookies to helps us understand how users engage with our website. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies.
For more information on the cookies set by Google Analytics please go to: Google Analytics Cookie Usage on Websites
For more information about cookies and their uses visit All About Cookies.
10. Controlling and Opting Out of Cookies
Your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. For more information about these controls and to exercise your cookie preferences, visit your browser or device’s help material. If you choose to reject cookies, as noted above, you may not be able to use certain features of our websites and services.
11. Links to external websites
This website may contain links to external websites. We are not responsible for the privacy policies or content of these sites. When you leave this website, make sure you read the privacy policies of each and every website that collects your personal data.
13. Your Rights
You have the right to object to how we use your personal information. You also have the right to see what personal information we hold about you. In addition, you can ask us to correct inaccuracies, delete or restrict personal information or to ask for some of your personal information to be provided to someone else.
Right to Object
You can object to our processing of your personal information. Please contact our Data Controller, providing details of your objection.
Access to Your Personal Information
You can request access to a copy of your personal information that we hold, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making.
You can make a request for access by contacting us at ‘Torcastle Lodge, The Old School, Irton, Holmrook, Cumbria, CA19 1YH ‘. Please make all requests for access in writing and provide us with evidence of your identity.
Right to Withdraw Consent
If you have given us your consent to use personal information, you can withdraw your consent at any time and, update your marketing preferences by contacting our Data Controller.
You can ask us to change or complete any inaccurate or incomplete personal information held about you.
You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.
You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
Personal Data Breach Notification
We ensure best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however if we experience a data breach of any kind, where a customer’s data has been compromised, a notification will be sent to all those affected within 72 hours of becoming aware of the breach.
Make a Complaint
You can make a complaint about how we have used your personal information to us, by visiting your local branch, by contacting our Data Controller.
You also have the right to lodge a complaint with a supervisory body. The relevant authority in the UK is the Information Commissioner’s Office at ico.org.uk
We will not make any charge for responding to any request from you to exercise your privacy rights, and we will respond to your requests in accordance with our obligations under data protection law.